Withdrawal cancellations occur if you have an active bonus, you’re withdrawing to a payment method that isn’t in your name or you haven’t verified your that method yet.
Also, if you’ve requested a withdrawal before there has been adequate betting on your account or there is an amount owed on your account, this can also cause cancellations.
You won’t be able to make withdrawals until your account has been fully verified. Log in to your account now and follow the step-by-step account verification process so you withdraw your winnings.
Please check your email to see if we’ve communicated with you about the withdrawal – it’s likely that in any of these scenarios we will have contacted you. If you have not received any messages from us and your withdrawal has been cancelled, don’t hesitate to get in contact with us.
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