Keeping your login information secure.
For some points to consider on how to keep your login information secure, have a look below:
- Never share your computer account.
- Don’t use the same password for more than one account.
- Never tell anyone your password, even those who claim to be from customer service or security.
- Never write down your password.
- Never communicate a password by telephone, e-mail, or instant messaging.
- Be careful to log off before leaving a computer unattended.
- Change passwords whenever there is suspicion that it could have been compromised.
- Keep operating system passwords and application passwords different.
- Your password should be alpha-numeric (contain both letters and numbers).
- Make passwords random but easy to remember.
- Maintain up-to-date anti-virus software.
- Maintain an up-to-date personal firewall.
- Avoid using your FoxyGames account on computers that are accessible to the public, such as internet cafes or libraries.
- Change your password regularly, e.g., every 90 days.
- Keep your OS, browser, and browser plugins up to date.
- Disable or uninstall any software or browser plug-ins you don’t use — this reduces your vulnerability.
How to choose a safe password:
- Use both upper- and lower-case letters.
- Passwords should be a minimum of 8 characters.
- Include one or more numerical digits.
- Do not use words found in a dictionary or your personal user information.
- Do not use passwords that match the format of calendar dates, li-cense plate numbers, telephone numbers, or other common numbers.
- Do not use company names or their abbreviations.
- Do not use a password that is the same as your username.
Information on evidence that an account has been compromised
An account may have been compromised if:
- There are changes in your account details that you have not made, such as a different e-mail address or phone number
- There are account movements that you have not carried out, such as deposits or withdrawals or placed bets
- You receive a notification of a changed password that was not triggered by you
If you notice any of the above, please change your password and contact FoxyGames customer support immediately.